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The Stonelique Company
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Return Policy


Welcome

Thank you for your interest in our hand crafted product line!

Payment

We do not accept COD's. These are custom orders so payment in full is needed prior to fabrication of product. We accept major credit cards, cash, check (order is fill after the check has cleared) and paypal. We offer lay-a-way plans on an individual basis that suits the customer’s specific needs in which case, order is delivered only upon completion of the payment terms agreed upon.
If an order is placed and payment is not received within 1 week of order placement, we will cancel the order. Due to the cost of raw material fluctuation, future pricing cannot be guaranteed. Order can be cancelled within 24 hrs, once material has been allocated no refund will be processed. Fabrication of product begins only after full payment is received.

Shipping

If there is a preferred shipping method, the customer is entitled to make requests and we will do our best to accommodate based on the availability. If no request is made, we will use a standard shipping method.
In most cases, your order will ship within 1-2 weeks of full payment being made.
Insurance, expedited shipping, and/or confirmation options can be added on to shipments at the customer's expense.
We will ship internationally however, customs charges are at the customer's expense.

Refunds and Exchanges

Defective or damaged product can be exchanged for the same item once it has been determined that the defect or damage is not resultant of misuse or negligence.

However , each and every piece is hand made and painted. That being said, imperfections and irregularities (on a small scale) are unavoidable. If your piece arrives with a few scratches, we will help you determine what is needed to repair the scratches but please understand we are a small business and pieces are not mass produced and we will make every effort to ship your piece in a safe condition.

We do not issue refunds under any circumstances. Again, these are customized orders so please be sure that what you have specified is what you want and if you have questions please ask before placing your orders.

Seller Information

The Stonelique Company is located at:
7337 Havenridge Lane

Kaufman TX 75142


USA
We have over 30 years of fabrication experience both commercially and residentially. We work primarily with A36 Low Carbon Steel. Weld joints are MIG welded and cut outs are done with a Miller Plasma Hand Torch. Item finishes include, bare (no finish), Primered, or Primered and Painted. Prices vary with the types of finishes requested. All accent decor is hand painted and treated with a clear coat finish.

We thank you for your interest in our product line!

We here at the Stonelique Company are authorized to operate by the state of Texas and are registered in Kaufman County Texas

 

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